SMS
Messaging App
Delivers all information at the customers’ fingertips
Germany
Industry
Metal – Engineering
Executive Summary
American healthcare company Lincare Holdings Inc. needed a solution that would push delivery information through SMS notifications to their customers. TronIT created a solution that optimizes business processes, eliminates unnecessary logistics costs, and improves customer experience with all choices at the customers’ fingertips.
About Lincare
Lincare is a leading supplier of in-home respiratory therapy products and services. They provide high-quality services and supplies, promote patient education, and build strong relationships with patients, physicians, families, and caregivers. Their services include oxygen therapy, nebulizer therapy, sleep therapy, ventilator therapy, enteral therapy, pediatric services, caring responders, long-term care, and disease management programs.
Why
Optimization of the ordering process
A substantial number of patients’ phone calls, who want to confirm, reschedule, or decline an order, were almost impossible to track and handle. The previous system also created significant operational costs when delivery wasn’t successful.
01
Improvement of patient experience
Lincare’s patients require timely notification about the delivery and the possibility of rescheduling or postponing.
02
Preparing for the future
Lincare needs to take a step in the right direction for digital transformation and automatization of processes.
03
We have successfully
designed developed improved optimized the majority
of applications
The Solution
SMS Messaging System pushes notifications to Lincare’s patients ahead of product delivery. The SMS message contains multiple-choice questions with a number assigned to each option. The patients then reply with a single-character SMS and save time, money, and effort for both parties. This solution eliminates unnecessary visits when the patients aren’t able to receive the package or calls when they want to reschedule the delivery.
Technologis Backbone incorporates
- NET Core 3.1,
- NET Framework (C# programing language),
- Twilio Messaging System
- Azure (Azure App Service, Azure Virtual Machine, Azure Managed Identity, Azure Key Vault, Azure SQL Server)
- Microsoft Dynamics 365 CRM (Field Service module)
- Ado.Net
- NLog,
- Nunit Testing Framework,
- Mock testing library,
- Azure DevOps
”This project is our first big step which is moving the company and customer service experience toward digitalization. Our transition from a document-driven to a data-driven company has been supported with TronIT's assistance and contribution to the implementation of the SMS Messaging Solution.
Dennis LizotteArea Manager/Sales Manager, Lincare Holdings Inc.
The TronIT team understood the importance of our mission and managed to support us with their incredible strategic and implementation expertise.